CLINIC MANAGER

Meaghan plays a pivotal role in the seamless operation of the Centre.  From assessing and updating policies to identifying innovative solutions for unique needs, each step in her day is approached with the end goal of ensuring all clients and therapists feel valued and cared for.  As the primary point of contact for our team of therapists, Meaghan promotes a positive and collaborative environment by emphasizing the principles of diversity, equity, inclusion, and belonging.  In addition, she ensures accurate and up to date records are maintained, oversees the Centre’s volunteer program, and manages relationships with vendors. 

Fostering relationships that are genuine and heartfelt remains Meaghan’s top priority and is something that brings her great fulfillment in the work that she does.  Throughout her more than 15 years of customer service experience, one thing has remained constant - her desire for meaningful connection.  At the Centre, Meaghan endeavours to create an environment that promotes acceptance, inclusion, and community.  She believes that the key to nurturing a healthier, more cohesive society is in placing greater value on the processes of healing, repair, and transformation. 

Meaghan comes from a diverse professional background in academics, marketing, and organizational development, and possesses over 3 years of management experience in the health and wellness sector.  She holds an Honours Bachelor of Arts from York University, and a Master of Arts from the University of British Columbia. 

Outside of her role as Clinic Manager, Meaghan is also a yoga and meditation instructor, and has completed over 250 hours of training in the principles of yoga and mindfulness.  She approaches her practice from an accessible and trauma-sensitive lens, and intends to pursue further study in yoga therapy, with a particular interest in supporting individuals living with chronic illness. 

PROJECT COORDINATOR

Olivia has over 3 years of administrative and finance experience working with international students at an ESL school. She has worked closely with agencies all over the world, managing financial accounts, onboarding new clients and acting as a liaison between the agencies and students. Her passion and dedication towards creating connections with others enhanced her cross-cultural communication skills and the importance of understanding cultural differences 

Olivia Miotto prides herself on providing quality client support and satisfaction. She values forming personalized relationships with both clients and colleagues and establishes a positive and welcoming space. Her compassionate and friendly personality is the foundation on which she develops these connections and ensures that time is taken to develop a meaningful and trusting rapport.

Olivia has completed a Bachelors of Arts in Psychology and has further pursued her passion and fascination in the field by volunteering with Jack.org in their JackRide event for youth mental health, as well as, completing training in Mental Health First Aid. She encourages open and inclusive discussions around psychology and mental health and welcomes opportunities to expand her knowledge in the field. 

OFFICE ADMINISTRATOR

At the Centre, Joey provides support to both the administrative and clinical team. Through her involvement in her student community and with over 5 years of customer service experience, Joey has come to understand the importance of fostering positive, authentic relationships with both her team and the community she serves. She is committed to providing a safe, non-judgmental and comfortable space for clients to feel empowered in moving forward with their journey in seeking mental health support.

Joey is an advocate for mental health care and has furthered her passions by volunteering with a crisis line, where she provides emotional support and crisis intervention to callers.

Joey holds a Bachelor of Arts in Psychology with a Concentration in Counselling and Mental Health. She hopes to continue her graduate studies in social work, where she aspires to become a therapist.

OFFICE ADMINISTRATOR

Michael provides support to clients and our clinical team in his role as office administrator. In this role, he also completes intakes for people seeking help and aims to provide a safe space for everyone to feel respected, accepted, and understood. He has found his experience at the clinic incredibly rewarding, as it has given him the opportunity to provide assistance to both therapists and clients. 

Michael has over 10 years of experience in the areas of business operations and administration. Throughout these experiences he has developed a deep understanding and appreciation of the importance of creating a warm and compassionate atmosphere for people. He believes that building strong relationships is key to success in any field, and values fostering these relationships in his work.

Michael is also passionate about helping young people. During the pandemic, he volunteered with a youth crisis line to provide emotional support to those in crisis.

Michael is currently completing his BA in Psychology, and hopes to pursue his passion for psychology in graduate school, with the goal of becoming a clinical psychologist. 

CLINICAL CARE COORDINATOR

In her role as clinical care coordinator, Katie is one of the first points of contact for new clients. She strives to create a safe and comfortable experience and responds to client inquiries with sensitivity, care, and empathy. Katie is known to be skilled at making great matches between therapists and clients. In addition, she has a collaborative and supportive approach to working with others and is described by clients and co-workers as kind, genuine and reliable.

Katie has over 17 years of administrative experience working in variety of fields but has most enjoyed her work within the mental health space over the past 7 years. As a lifelong mental health advocate, working within this field and having the opportunity to help those in need, even in the smallest of ways, is very rewarding and meaningful to her. Her inherent warmth and compassion have made this an excellent fit.

Katie also has experience in providing operations support and promoting growth in several areas of psychology business operations including: designing and executing data analysis, client feedback protocol, IT troubleshooting for clients/therapists, onboarding of a new clinic wide scheduling system and tracking of client care.

INTAKE COORDINATOR

As a dedicated member of the Clinical Care Team, Helen acts as a warm and compassionate first point of contact for new clients.  Additionally, she strives to create a safe and accepting space for potential clients to talk about their issues. She understands that the process of finding the right therapist can be daunting.  This is why it is important to her to provide a smooth and seamless introduction to the therapeutic process by offering a safe and accepting space for new clients to share their concerns. 

Helen is a passionate mental health advocate and is particularly interested in the intersection of psychology, creativity, and emotional wellbeing.  With a background in the arts, Helen previously studied animation and continues to explore artistic pursuits – a process she finds very therapeutic.   

Helen completed her Bachelor of Science in Psychology at York University focusing on counselling and mental health, and applied methods and analysis.  She hopes to continue her graduate studies in Counselling Psychology and aspires to become a psychotherapist.