Frequently Asked Questions

Self-referrals are welcome and do not require a formal referral from a doctor. We also accept referrals from other health care professionals.

Once we have received your referral, someone from our intake team will contact you to complete a brief phone intake. You will be asked some specific details, including your name, age, and a description of the concerns or issues you want help with. You may also be asked some questions about past emotional or psychological issues you have experienced. The purpose of the phone intake is to ensure that you get matched with a therapist who has the expertise to help you with your concerns. 

Following the phone intake process, you will be matched with a therapist who is best suited to help you with you issues.

Unless otherwise specified, appointments are 50 minutes in length. The remaining 10 minutes of the hour are used by your therapist to review your file and write “session notes” to document the appointment. Sometimes it is helpful to have a longer session which may be discussed with your therapist.

At the Centre for Psychology and Emotional Health, you are under the care of Registered Healthcare Providers. Therefore, your confidentiality and privacy are protected. We respect each person’s confidentiality and what is shared in sessions remains private within legal guidelines. As registered healthcare professionals, there are limits to confidentiality which will be reviewed during the first appointment with you.

Psychological services provided by a registered: psychologists, psychological associates, and social workers are not covered by OHIP but may be covered by some private extended health insurance plans or workplace benefits. Please consult your individual healthcare insurance plan to determine the extent of coverage provided.

Fees that are paid without coverage are tax-deductable as they qualify under the category of medical expenses.

Fees are payable after each session e-transfers or credit card. A receipt is issued when payment is received. Please retain these receipts for your insurance or income tax claims.

We have a strict 24 business hour cancellation policy. If you cannot make an appointment, please let us know 24 business hours prior to your scheduled time. The full fee will be charged for late cancellations or missed appointments. Insurance companies do not provide reimbursement for cancelled or missed sessions. 

To book an appointment and find out more about our services please contact us at:

Tel: 416-767-7091

Email: info@cpeh.ca

Contact: 1200 Bay Street, Suite 403, Toronto, Ontario, M5R 2A5

Our building has elevators and wheelchair accessible bathrooms.